Customer Care
Shipping & Returns
Delivery
All Harbor cards are printed to order and dispatched within 1–2 working days of your order being placed.
Delivery estimates begin from the dispatch date, not the order date. During busy festival periods (Eid, Diwali, Vaisakhi) we recommend ordering at least 7 days in advance to allow plenty of time.
You will receive a dispatch confirmation email with tracking information once your order has been sent.
Returns & Refunds
Personalised & Printed-to-Order Cards
Because every Harbor card is printed specifically for your order — including your chosen language on the inside — we are unable to accept returns or offer refunds for cards that have been printed correctly. This is standard practice for personalised print products and is consistent with your rights under the Consumer Contracts Regulations 2013.
Damaged or Faulty Items
If your card arrives damaged, with a print defect, or is not what you ordered, we will replace it or refund you in full. To help us resolve this promptly, please contact us within 14 days of receiving your order at hello@harborcards.com with your order number and a clear photograph showing the damage or defect. This allows us to assess the issue and arrange a replacement or refund without delay.
Lost in Post
If your order has not arrived within the estimated delivery window, please contact us and we will investigate with our courier. If your order is confirmed lost, we will reprint and resend at no extra cost.
Wrong Address
Please double-check your delivery address before placing your order. We are unable to redirect orders once they have been dispatched. If an incorrect address was provided, we will reprint and resend to the correct address at a reduced reprint cost.
Get in Touch
For any questions about your order, delivery or returns, please email us at hello@harborcards.com.
We aim to respond to all enquiries within 1–2 working days.