Shipping & Returns

Personalised & Printed-to-Order Cards

Every Harbor card is made to your specification — the artwork, the language on the inside, the personal message. Personalised goods are exempt from the standard 14-day right to cancel under Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, so we can't offer returns or refunds on cards that have been printed correctly to your order. Your statutory rights against damaged, defective or incorrectly printed items are not affected — see below.

Damaged or Faulty Items

If your card arrives damaged, with a print defect, or is not what you ordered, we will replace it or refund you in full. To help us resolve this promptly, please contact us within 14 days of receiving your order at hello@harborcards.com with your order number and a clear photograph showing the damage or defect. This allows us to assess the issue and arrange a replacement or refund without delay.

Lost in Post — our promise instead of tracking

A card that doesn't arrive is worse than none — you'd have chosen otherwise if you'd known. So instead of selling tracking, we make a straight promise: if your Harbor card doesn't arrive — whether lost in the post or delivered after the day it was for — you choose.A fresh reprint sent out at no cost, or a full refund. Whichever suits you better. We don't argue about whether a reprint would have made it in time — you decide.

Please email hello@harborcards.com with your order number as soon as you realise the card hasn't arrived. We'd rather hear from you early than late.

Wrong Address

Please double-check your delivery address before placing your order. We are unable to redirect orders once they have been dispatched. If an incorrect address was provided, we will reprint and resend to the correct address at a reduced reprint cost.